Privacy Policy

BookFade ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform and related services.

By using BookFade, you agree to the collection and use of information in accordance with this policy.

Account Information

When you create a BookFade account, we collect:

• Name and business name
• Email address
• Phone number (optional)
• Business address (optional)
• Password (encrypted)

Booking Information

When clients book appointments through your BookFade page, we collect:

• Client name and contact information
• Appointment details (date, time, service)
• Any notes or special requests

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card numbers on our servers. Please refer to Stripe's Privacy Policy for information on how they handle payment data.

We use the information we collect to:

• Provide and maintain the BookFade service
• Process appointments and send confirmations
• Send appointment reminders via SMS and email
• Process subscription payments
• Provide customer support
• Send service updates and announcements
• Improve our platform and develop new features
• Prevent fraud and ensure security

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party services that help us operate BookFade (e.g., Stripe for payments, email/SMS providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate security measures to protect your information, including encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your account information for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us. Some information may be retained for legal or business purposes.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Opt out of marketing communications

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy, please contact us at [email protected]